https://jobs.co.uk/job/complaints-officer-niyaa-people-ltd--4960bf95-8637-4939-9572-728f449319fe RSS feed for Complaints Officer at Niyaa People Ltd. en-gb Thu, 06 Aug 2026 00:26:22 GMT https://jobs.co.uk/job/complaints-officer-niyaa-people-ltd--4960bf95-8637-4939-9572-728f449319fe https://jobs.co.uk/job/complaints-officer-niyaa-people-ltd--4960bf95-8637-4939-9572-728f449319fe Tue, 04 Aug 2026 23:00:00 GMT Location: Wellingborough | Salary: £31000 - £36000/annum | Type: Permanent | Are you an experienced complaints professional with a passion for delivering outstanding customer service and driving service improvements? This permanent Complaints Resolution Officer opportunity offers the chance to take ownership of a varied dispute caseload, work closely with-tenants and operational teams, and ensure compliance with the Housing Ombudsman''s Complaint Handling Code within a customer-focused housing organisation. Offering -31,00036,000 and flexible working, this is an excellent opportunity for someone with housing complaints, casework or customer service experience who enjoys investigating complex issues, influencing positive outcomes and promoting learning from customer feedback. This Complaints Resolution Officer role offers the following benefits: A permanent role within a supportive and collaborative team 25 days annual leave, plus bank holidays A great pension scheme with employer contributions Working from home opportunities The opportunity to make a genuine impact on customer experience and service improvement In this position, you will be: Managing a varied caseload of complaints from initial investigation through to resolution Acting as t... Permanent