Complaints Officer

Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.

What you''ll be doing:

• Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process
• Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified
• Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate

What you''ll need:

• Experience of complaint investigation, handling and resolution
• Understanding of the importance of social housing and a commitment to delivering a high quality service
• A collaborative approach to working within a team and wider community
• A positive, customer-focused mindset

If you would like further details about this position, please contact Sadie Haralambous at Marks Consulting Partners.

If this role isn''t quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, housing services, regeneration and development, and HR staff to the public sector, including housing associations, local authorities, and related private sector organisations. We do not advertise all of our vacancies, so please give us a call and register with us to be notified of all suitable roles.