Complaints Officer

Complaints OfficerManchester, Greater Manchester£31,310.03 per annumPermanent, Full Time - 35 hours per week (agile working arrangements in place)Closing date: 16th August 2026Interview date: 20th August 2026Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FSOur organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it''s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures.You''ll provide clear, fair, and empathetic support to customers, keeping them informed throughout the complaints process and ensuring each case is investigated impartially and resolved appropriately. Working collaboratively with managers and teams, you''ll identify service failures, agree actions ..... full job details .....