Complaints Officer

IPSO - the Independent Press Standards Organisation - is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture. We are recruiting a Complaints Officer to join our committed, friendly, and dynamic Complaints team. Reporting to the Heads of Complaints and working closely with the Systems department, the purpose of the Complaints Officer position is to handle complaints made to IPSO in a personal, authoritative and efficient manner and to assist in the operation of IPSO''s pre-publication and privacy notice services. About the role This is a role for someone who is articulate and efficient, with excellent communication and analytical skills, and an interest in news and how it is regulated. IPSO has a strong commitment to staff development, and the role benefits from a well-structured and stimulating programme of progression. Starting with drafting responses to complainants whose complaints are not being taken forward, the successful candidate will progress to investigating complaints, drafting rulings for external publication, and mediating between complainants and publications. You will also be trained to staff, on a rota basis, IPSO''s pre-publication and privacy notice services, which provide 24-hour confidential advice to ..... full job details .....