https://jobs.co.uk/job/complaints-officer-hyperion-partners-limited--862e82ed-44c9-455f-b8b5-34e2cf1f7c66 RSS feed for Complaints Officer at Hyperion Partners Limited. en-gb Thu, 22 Oct 2026 13:26:09 GMT https://jobs.co.uk/job/complaints-officer-hyperion-partners-limited--862e82ed-44c9-455f-b8b5-34e2cf1f7c66 https://jobs.co.uk/job/complaints-officer-hyperion-partners-limited--862e82ed-44c9-455f-b8b5-34e2cf1f7c66 Mon, 19 Oct 2026 23:00:00 GMT Location: Southwark | Salary: £26 - £32/hour | Type: Temporary | Location: London Salary: Competitive, dependent on experience Contract: Temporary 3-6 Months Start Date: Immediate start preferred Working Pattern: Full-time, hybrid working may be available About the Role We are currently recruiting an experienced Complaints Officer to join a busy social housing organisation on a temporary contract. The successful candidate will manage resident complaints from initial receipt through to resolution, ensuring investigations are thorough, responses are accurate and cases are resolved within agreed timescales. You will work closely with housing management, repairs and maintenance, customer services and other internal teams to investigate concerns, identify appropriate resolutions and improve the resident experience. This is an excellent opportunity for someone with social housing complaints experience who can hit the ground running and make an immediate contribution to a busy team. Key Responsibilities Manage a caseload of Stage 1 and Stage 2 complaints in line with internal policies and required timescales. Investigate complaints relating to repairs, maintenance, housing management and customer service. Gather evidence, review ... Temporary