https://jobs.co.uk/job/complaints-officer-housing-repairs-and-compliance-adecco--01821369-02de-4b52-9903-7918eaae436a RSS feed for Complaints Officer (Housing Repairs and Compliance) at Adecco. en-gb Thu, 22 Oct 2026 17:13:30 GMT https://jobs.co.uk/job/complaints-officer-housing-repairs-and-compliance-adecco--01821369-02de-4b52-9903-7918eaae436a https://jobs.co.uk/job/complaints-officer-housing-repairs-and-compliance-adecco--01821369-02de-4b52-9903-7918eaae436a Thu, 22 Oct 2026 11:54:29 GMT Location: London | Salary: 28.00-28.00 Hourly | Type: Contract | Contract: Interim / Temporary Assignment Duration: Initial 3-6 months with strong likelihood of extension Location: East London (Hybrid Working) Office Attendance: Minimum 1 day per week in the East London office, with the remainder of the week worked remotely, subject to service requirements. Department: Customer Resolution and ComplaintsAbout the RoleWe are seeking an experienced Complaints Officer to join a busy Customer Resolution team on an interim basis. This is an excellent opportunity for a housing professional with experience managing complex complaints within a Housing Association, Local Authority, ALMO or social housing environment.The successful candidate will be responsible for managing a caseload of Stage 1 and Stage 2 complaints, undertaking thorough investigations, liaising with operational teams and ensuring responses are delivered in line with Housing Ombudsman requirements.This role requires a confident individual who can work with minimal supervision, demonstrate sound judgement, and quickly build effective relationships across service areas including housing management, repairs and property compliance.Key Responsibilities Manage a caseload of approximately 20 c... Contract