Complaints Officer

Honeycomb is delighted to be working with a leading public body to recruit a Consumer Protection Officer on a temporary basis until the end of December 2026.This is an excellent opportunity for an experienced complaints professional to join a busy consumer protection team, supporting members of the public across a broad range of sectors.The CompanyOur client is a public body with a strong focus on protecting and empowering consumers, ensuring their voices are heard and using insight from consumer experiences to influence better services.Working as part of the Consumer Protection Team, you will play an important role in supporting consumers, resolving complaints and helping identify trends and issues that can contribute to wider consumer advocacy and protectionThe RoleAs Consumer Protection Officer, you will be responsible for providing a professional and efficient complaints and consumer protection service, dealing directly with consumers and working closely with internal teams and external stakeholders.Key responsibilities will include:Investigating, resolving and reporting on consumer complaints within agreed timescalesActing as a first point of contact for consumer complaints and protection enquiriesEnsuring complaints are acknowledged promptly and consumers are kept informed throughout the processSupporting consumers through the complaints process and maximising customer satisfactionLiaising with external stakeholders and suppliers to progress and resolve ..... full job details .....