Complaints Officer - Homelessness Prevention Team

Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives.About the RoleThis position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership.Complaints OfficerPublic Sector - Local AuthorityTemporary Role - 6 months with possible extensionFull Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour UmbrellaHybrid Working - 2 days per week in office (based in Croydon)IT equipment provided ASAP startKey ResponsibilitiesLead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines.Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases.Provide expert advice on complaint resolution, including compensation recommendations.Support continuous improvement of complaints systems and processes.Coach and develop staff to embed a positive complaints culture.Collaborate with internal and external ..... full job details .....