Complaints Officer

Your new company
A large housing provider who owns and manages homes and various community assets, serving customers across the South of England.
Your new role

• Resolving customer complaints, both orally and in writing, in a timely manner.
• Supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
• Communicate your findings and outcome to our customers and stakeholders, clearly and concisely, constructing a strong oral and written case.

What you''ll need to succeed

• Experience of working in a complaints or outbound sales role.
• Excellent written communication skills (spelling, grammar, punctuation) and ability to distil a message clearly and succinctly.
• Ability to show initiative and make appropriate decisions, whilst acting sensitively and fairly.
• Customer focused, with a polite and empathetic telephone manner.
• A good working knowledge of Microsoft Office packages, including Outlook, Word and Excel.
• Ability to analyse complex complaints and customer feedback issues and evidence findings.

What you''ll get in return

• Hybrid working once training is complete (3 days in office)
• -16.06 per hour
• 3 month temporary role
• 8:30am to 5pm (Monday to Friday)

What you need to do now
If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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