https://jobs.co.uk/job/complaints-officer-daniel-owen-ltd--81f173dd-3329-4254-8b61-aa17cdd78957 RSS feed for Complaints Officer at Daniel Owen Ltd. en-gb Thu, 13 Aug 2026 16:06:16 GMT https://jobs.co.uk/job/complaints-officer-daniel-owen-ltd--81f173dd-3329-4254-8b61-aa17cdd78957 https://jobs.co.uk/job/complaints-officer-daniel-owen-ltd--81f173dd-3329-4254-8b61-aa17cdd78957 Thu, 13 Aug 2026 11:52:00 GMT Location: Croydon | Salary: 18.91-18.91 Hourly | Type: Contract | Complaints Officer - Temp to PermLocation: CroydonPay: 18.91 per hour (Umbrella)Contract: Temp to PermWorking Pattern: Monday to Friday, office-basedWe''re looking for an experienced Complaints Officer to join a busy team in Croydon on a temp-to-perm basis. This role will work across four different workstreams, so we''re looking for someone who is organised, adaptable and confident managing a demanding workload.The successful candidate will be required to work from both our office and the client''s office.Key ResponsibilitiesManage and respond to customer complaints professionally and efficiently.Investigate complaints and ensure they are handled within agreed timescales.Communicate with customers by phone, email and in writing.Work across four different workstreams and manage competing priorities.Liaise with internal teams and other stakeholders to resolve complaints.Keep accurate records and update relevant systems.Identify recurring issues and support improvements to customer service.Ensure complaints are handled in line with relevant policies and procedures.About YouPrevious experience in a demanding complaints-handling or customer service environment is essential.Confident dea... Contract