https://jobs.co.uk/job/complaints-officer-daniel-owen-ltd--34512f96-8d10-4e6f-a9a7-16bcb48fcd44 RSS feed for Complaints Officer at Daniel Owen Ltd. en-gb Wed, 12 Aug 2026 20:53:57 GMT https://jobs.co.uk/job/complaints-officer-daniel-owen-ltd--34512f96-8d10-4e6f-a9a7-16bcb48fcd44 https://jobs.co.uk/job/complaints-officer-daniel-owen-ltd--34512f96-8d10-4e6f-a9a7-16bcb48fcd44 Tue, 11 Aug 2026 23:00:00 GMT Location: Croydon | Salary: £18.91/hour | Type: Contract | Complaints Officer - Temp to Perm Location: Croydon Pay: -18.91 per hour (Umbrella) Contract: Temp to Perm Working Pattern: Monday to Friday, office-based We''re looking for an experienced Complaints Officer to join a busy team in Croydon on a temp-to-perm basis. This role will work across four different workstreams , so we''re looking for someone who is organised, adaptable and confident managing a demanding workload. The successful candidate will be required to work from both our office and the client''s office . Key Responsibilities Manage and respond to customer complaints professionally and efficiently. Investigate complaints and ensure they are handled within agreed timescales. Communicate with customers by phone, email and in writing. Work across four different workstreams and manage competing priorities. Liaise with internal teams and other stakeholders to resolve complaints. Keep accurate records and update relevant systems. Identify recurring issues and support improvements to customer service. Ensure complaints are handled in line with relevant policies and procedures. About You Previous experience in a demanding complaints-handling or customer s... Contract