https://jobs.co.uk/job/complaints-officer-connect2hackney--67d864f1-e9a1-441c-96ee-911ba0b4c023 RSS feed for Complaints Officer at Connect2Hackney. en-gb Sun, 26 Apr 2026 06:36:01 GMT https://jobs.co.uk/job/complaints-officer-connect2hackney--67d864f1-e9a1-441c-96ee-911ba0b4c023 https://jobs.co.uk/job/complaints-officer-connect2hackney--67d864f1-e9a1-441c-96ee-911ba0b4c023 Wed, 22 Apr 2026 11:52:42 GMT Location: London | Salary: 158.00-158.00 Daily | Type: Temporary | Complaints OfficerHackney E8On-Site3 Months ASAP Start 219.83 to 254 a day (Umbrella Rate) 158.86 to 188.55 a day (PAYE Rate) Are you a proactive problem-solver with a strong background in performance and complaints management? We are looking for a Complaints Officer to join Hackney CouncilThe RoleAs a Complaints Officer, you will play a crucial role in ensuring the organisation delivers high-quality, value-for-money services. You will work with services and managers across directorates, often contributing to varied work or projects at one time.Key Responsibilities:Investigate and Manage Complaints: Conduct investigations into corporate and ombudsman complaints, and manage responses to Members'' Enquiries. This includes investigating more complex, sensitive, and corporate/ombudsman complaints.Drive Service Improvement: Use the reasons for complaints occurring to drive improvements, identifying where service failures and inefficiencies create demand for services. Provide analysis of complaints to inform and shape service reviews and improvements.Performance Management Support: Support services in fulfilling the performance management framework and provide assurance that adequate per... Temporary