Complaints Officer

Complaints OfficerLocation: Hackney E8Start:ASAP StartLength: 9 Months + Pay: 196.50 A Day PAYE/ 264.80 A Day Umbrella Are you a proactive problem-solver with a strong background in complaints handling or management? We are looking for a Complaints Officer to join Hackney CouncilThe RoleAs a Complaints Officer, you will play a crucial role in ensuring the organisation delivers high-quality, value-for-money services. You will work with services and managers across all areas of the Council, often contributing to varied work or projects at one time.Initially, this role requires 5 days in the office, reducing to 3 over a period of time and when assured of readiness/self sufficiency. Key Responsibilities:Investigate and Manage Complaints: Conduct investigations into corporate and ombudsman complaints. This includes investigating more complex, sensitive, and corporate/ombudsman complaints.Drive Service Improvement: Use the reasons for complaints occurring to drive improvements, identifying where service failures and inefficiencies create demand for services. Provide analysis of complaints to inform and shape service reviews and improvements.Leadership and Quality Assurance: Lead on work streams and projects that involve managing the input of others from across the organisation, and potentially partners. You will also be responsible for checking and quality assuring the work of others.About YouYou will need to be flexible, adaptable and able to develop strong working relationships ..... full job details .....