https://jobs.co.uk/job/complaints-officer-brc--fb93b68b-932f-4d50-90a8-f96c4ce35944 RSS feed for Complaints Officer at BRC. en-gb Sat, 12 Sep 2026 14:02:49 GMT https://jobs.co.uk/job/complaints-officer-brc--fb93b68b-932f-4d50-90a8-f96c4ce35944 https://jobs.co.uk/job/complaints-officer-brc--fb93b68b-932f-4d50-90a8-f96c4ce35944 Thu, 10 Sep 2026 23:00:00 GMT Location: Taunton | Salary: £263 - £370/day | Type: Contract | Job Title:            Complaints Officer Type:                    Temporary until end of January 2027 Location:          Taunton Salary:               £269.23 paye - £370 umb per day Hours:                37   BRC are working closely with a local authority to recruit an Complaints Officer (Inclusion Lead) to manage and resolve Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in line with statutory guidance, local policies and best practice.   This role will work collaboratively with families, schools and professionals to seek early resolution of complaints, identify learning and contribute to improved outcomes and experiences for children and young people with SEND.   This role involves leading on the management and investigation of Stage 1 SEND complaints, ensuring responses are accurate, professional and delivered within agreed timescales.   Duties: Manage and coordinate Stage 1 SEND complaints from acknowledgement through to resolution. Investigate complaints by gathering and reviewing relevant information, records and evidence. Communicate effectively with parents, carers, schools and professionals throughout the compl... Contract