Complaints Officer

Job Title: Complaints Officer Type: Temporary until end of January 2027 Location: Taunton Salary: £269.23 paye - £370 umb per day Hours: 37 BRC are working closely with a local authority to recruit an Complaints Officer (Inclusion Lead) to manage and resolve Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in line with statutory guidance, local policies and best practice. This role will work collaboratively with families, schools and professionals to seek early resolution of complaints, identify learning and contribute to improved outcomes and experiences for children and young people with SEND. This role involves leading on the management and investigation of Stage 1 SEND complaints, ensuring responses are accurate, professional and delivered within agreed timescales. Duties: Manage and coordinate Stage 1 SEND complaints from acknowledgement through to resolution. Investigate complaints by gathering and reviewing relevant information, records and evidence. Communicate effectively with parents, carers, schools and professionals throughout the complaints process. Prepare clear, accurate and professional Stage 1 complaint responses. Identify key issues, themes, trends and lessons learned from complaints. Work collaboratively with services and partner agencies to resolve concerns at the earliest opportunity. Ensure complaints are investigated fairly, objectively and consistently. Escalate complex or high-risk cases to the Senior Inclusion Lead ..... full job details .....