Complaints Officer

BDS are recuiting 2 Complaints officer to work with a leading housing association in Exeter. Full time Monday- Friday 9am- 5pm 3 days from home, 2 days in the office following completing training 6 month fixed term contract in the first instance. Salary 33,163 per annum Main duties include but are not limited too; Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes. Essential Criteria: Proven experience of managing customer service complaints. Customer Service qualification (or equivalent experience through work or study), or willingness to work towards. Experience in working in a customer service environment. Desirable: Experience creating reports along with knowledge of performance monitoring and management. Knowledge of social housing policy. Experience of scheduling activities, events or deliveries and of using a booking system or software. Please apply now for immediate ..... full job details .....