https://jobs.co.uk/job/complaints-manager-trent-and-dove--0fce4cbe-6746-4415-816b-c330a8b3184a RSS feed for Complaints Manager at Trent and dove. en-gb Wed, 21 Oct 2026 20:04:04 GMT https://jobs.co.uk/job/complaints-manager-trent-and-dove--0fce4cbe-6746-4415-816b-c330a8b3184a https://jobs.co.uk/job/complaints-manager-trent-and-dove--0fce4cbe-6746-4415-816b-c330a8b3184a Tue, 20 Oct 2026 11:53:12 GMT Location: Burton-on-trent | Salary: 10000-500000 Annual | Type: Permanent | Complaints Manager Burton Upon Trent Competitive Salary Package Make a Difference. Drive Improvement. Put Customers First. Are you an experienced complaints professional with a passion for delivering excellent customer service and driving organisational improvement? Do you have the leadership skills to manage a high-performing team and the confidence to influence change across a business? We are looking for an outstanding Complaints Manager to lead our complaints service, ensuring customer concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code and regulatory requirements. About the Role Reporting to the Head of Customer and Communities, you will lead and manage the end-to-end complaints process, overseeing investigations, resolutions and service improvements across all areas of the organisation. You will manage a dedicated Complaints Team, act as the key contact for the Housing Ombudsman Service, and use complaint insight to identify trends, reduce recurring issues and drive continuous improvement. This role is central to delivering our Customer Voice Strategy and developing a culture of accountability, learning and customer focus ... Permanent