https://jobs.co.uk/job/complaints-manager-trent-and-dove--027b0e82-3c64-4645-8b87-d2e6c52c0468 RSS feed for Complaints Manager at Trent and dove. en-gb Thu, 09 Jul 2026 19:26:12 GMT https://jobs.co.uk/job/complaints-manager-trent-and-dove--027b0e82-3c64-4645-8b87-d2e6c52c0468 https://jobs.co.uk/job/complaints-manager-trent-and-dove--027b0e82-3c64-4645-8b87-d2e6c52c0468 Thu, 09 Jul 2026 11:51:50 GMT Location: Stafford | Salary: 46728.00-46728.00 Annual | Type: Permanent | Complaints Manager Burton Upon Trent Up to 46,728 Make a Difference. Drive Improvement. Put Customers First. Are you an experienced complaints professional with a passion for delivering excellent customer service and driving organisational improvement? Do you have the leadership skills to manage a high-performing team and the confidence to influence change across a business? We are looking for an outstanding Complaints Manager to lead our complaints service, ensuring customer concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code and regulatory requirements. About the Role Reporting to the Head of Customer and Communities, you will lead and manage the end-to-end complaints process, overseeing investigations, resolutions and service improvements across all areas of the organisation. You will manage a dedicated Complaints Team, act as the key contact for the Housing Ombudsman Service, and use complaint insight to identify trends, reduce recurring issues and drive continuous improvement. This role is central to delivering our Customer Voice Strategy and developing a culture of accountability, learning and customer focus throughout the... Permanent