https://jobs.co.uk/job/complaints-manager-st-basils--475e31bb-1636-45b8-8173-6b517d3327f5 RSS feed for Complaints Manager at St Basils. en-gb Thu, 27 Aug 2026 18:50:48 GMT https://jobs.co.uk/job/complaints-manager-st-basils--475e31bb-1636-45b8-8173-6b517d3327f5 https://jobs.co.uk/job/complaints-manager-st-basils--475e31bb-1636-45b8-8173-6b517d3327f5 Thu, 27 Aug 2026 11:52:35 GMT Location: Birmingham | Salary: 10000-500000 Annual | Type: Permanent | To act as the organisational lead for St Basils'' feedback processes, ensuring the effective implementation of St Basils'' Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well evidenced outcomes. The Complaints Manager will have a thorough understanding of the Housing Ombudsman''s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting. The postholder will implement and lead an organisation wide lessons learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected. Permanent