https://jobs.co.uk/job/complaints-manager-simpson-millar-llp-solicitors--6b131478-95e3-4f6d-ad8f-2fcb5f75d6ec RSS feed for Complaints Manager at Simpson Millar LLP Solicitors. en-gb Wed, 16 Sep 2026 14:26:03 GMT https://jobs.co.uk/job/complaints-manager-simpson-millar-llp-solicitors--6b131478-95e3-4f6d-ad8f-2fcb5f75d6ec https://jobs.co.uk/job/complaints-manager-simpson-millar-llp-solicitors--6b131478-95e3-4f6d-ad8f-2fcb5f75d6ec Wed, 16 Sep 2026 11:52:06 GMT Location: Manchester | Salary: 10000-500000 Annual | Type: Permanent | The complaints Manager is responsible for managing client complaints through to resolution, ensuring matters are handled fairly, professionally, and in line with regulatory requirements. The role involves investigating complaints, recommending appropriate resolutions, liaising with the Legal Ombudsman where required, and helping to identify improvements to reduce future complaints. Key Responsibilities: Discussing the reason for the complaint with the client to understand whether the complaint is valid and how issues can be resolved informally or formally Communicating with Fee Earners and Solicitors of all levels to query case history and discuss resolution, recommending proposals in line with Ombudsman guidelines Maintaining the LLP''s Complaints Register and maintaining accurate records of all complaints and outcomes in line with regulatory requirements Reviewing files and correspondence, providing timely and technically correct, phone and written responses, including drafting proposed and / or agreed resolutions, to clients following the investigation Managing the end-to-end complaints process, ensuring timely and effective resolution and act as the primary point of contact fo... Permanent