Complaints Manager

Complaints Manager Salary: £40,000 - £50,000 + Benefits London, W9 2AR Permanent Full Time 40 Hours per week We re currently looking to recruit a Complaints Manager to join our team based at our hub in Goldney Road. About the Role Joining us as a Complaints Manager, you ll have overall responsibility for the management and administrative compliancy of our Morgan Sindall Integration System (MSi), monitoring and actively managing the day-to-day service delivery, ensuing all cases are managed within overall time, cost and budget constraints. You ll support the Scheduling Team, provide training when required whilst ensuring full case management reporting is achieved and provided to the Partnership / Project Manager as and when required. About You Candidates will hold a Level 4 qualification in Business Administration or equivalent and have previous experience working within a busy team supporting high-profile clients. They will have line management experience, overseeing Team Leaders, Planners, Administrators, Call Handlers and apprentices. Excellent customer service skills and a strong focus on business improvement are essential, alongside strong planning and organisational skills and the confidence to represent MSPS at senior-level meetings. Strong IT skills, including proficiency in Microsoft Office applications and database management, are required, together with the ability to engage confidently with large clients. Above all, this is a hands-on role, requiring the ..... full job details .....