Complaints Manager

As a Complaints Manager in the financial services industry, based in Manchester, you''ll oversee the handling of customer complaints, ensuring they''re resolved effectively and in line with regulations. Your role will help improve customer satisfaction by identifying trends and implementing solutions to enhance the overall service experience. Client Details This role is within the financial services sector and is based in Manchester. Description Manage the end-to-end complaints process, ensuring timely and satisfactory resolutions. Monitor and assess complaint trends to identify areas for improvement. Ensure compliance with financial regulations and company policies in all complaint handling. Deliver training and guidance to the customer service team on best practices for handling complaints. Maintain accurate records of complaints and resolutions for reporting and analysis. Provide detailed reports on complaint metrics and outcomes to senior management. Collaborate with other departments to address recurring issues and enhance processes. Act as the point of escalation for complex or high-priority cases. Profile A successful Complaints Manager should have: Strong knowledge of the financial services industry and its regulatory requirements. Proven experience in customer service or complaints management. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills. Ability to manage and prioritise a busy workload. Proficiency in ..... full job details .....