https://jobs.co.uk/job/complaints-manager-michael-page-business-support--81ddd3ec-7455-4c8b-a732-07166497dbd1 RSS feed for Complaints Manager at Michael Page Business Support. en-gb Tue, 16 Jun 2026 14:17:35 GMT https://jobs.co.uk/job/complaints-manager-michael-page-business-support--81ddd3ec-7455-4c8b-a732-07166497dbd1 https://jobs.co.uk/job/complaints-manager-michael-page-business-support--81ddd3ec-7455-4c8b-a732-07166497dbd1 Tue, 16 Jun 2026 11:52:20 GMT Location: Manchester | Salary: 40000.00-40000.00 Annual | Type: Permanent | I am working exclusively with Zuto to recruit for a Complaints Manager which requires someone with strong organisational skills and a keen eye for detail to oversee and resolve customer complaints effectively. Applicants need to be aware of FCA regulations. This is a permanent position, offering the chance to contribute to the improvement of customer satisfaction and operational excellence.Client DetailsSat in the financial services industry, Zuto is known for its customer-focused approach and commitment to improving client experiences. The company values structured processes and results-oriented professionals to drive success.DescriptionLed, motivated and develop a team of 18+ Complaints Handlers and Team Leaders, driving engagement, capability and performance.Foster a high-performance culture focused on delivering fair customer outcomes, accountability and continuous improvement.Conducted regular coaching, performance reviews and development planning to support individual and team growth.Managed the end-to-end complaints process, ensuring compliance with FCA DISP requirements and regulatory standards.Ensured complaints were thoroughly investigated, resolved fairly and completed w... Permanent