https://jobs.co.uk/job/complaints-manager-michael-page--b08182e8-9945-43e9-88bd-b343e5ba057e RSS feed for Complaints Manager at Michael Page. en-gb Tue, 14 Jul 2026 20:15:37 GMT https://jobs.co.uk/job/complaints-manager-michael-page--b08182e8-9945-43e9-88bd-b343e5ba057e https://jobs.co.uk/job/complaints-manager-michael-page--b08182e8-9945-43e9-88bd-b343e5ba057e Mon, 13 Jul 2026 23:00:00 GMT Location: Manchester | Salary: £40000/annum | Type: Permanent | This is an exciting opportunity for a Complaints Manager to oversee and enhance the complaints-handling process in a customer-focused environment. The role requires a strong understanding of financial services or regulated industries and a commitment to delivering excellent service to customers. Client Details The employer is a well-established organisation within the financial services industry. They pride themselves on providing exceptional customer service and fostering a professional and inclusive workplace in Manchester. Description Manage the end-to-end complaints process, ensuring timely and effective resolution. Maintain compliance with relevant financial services regulations and standards. Analyse complaint trends to identify areas for improvement and implement solutions. Collaborate with internal teams to ensure consistent responses and outcomes. Prepare detailed reports on complaints performance for senior management. Provide training and guidance to staff on complaints-handling procedures. Act as the main point of contact for escalated complaints and complex cases. Ensure a customer-centric approach is maintained throughout the complaints process. Pro... Permanent