https://jobs.co.uk/job/complaints-manager-hamilton-woods--470144dc-0fb1-47de-8eed-4b4cc7abfe31 RSS feed for Complaints Manager at Hamilton Woods. en-gb Wed, 08 Jul 2026 19:57:22 GMT https://jobs.co.uk/job/complaints-manager-hamilton-woods--470144dc-0fb1-47de-8eed-4b4cc7abfe31 https://jobs.co.uk/job/complaints-manager-hamilton-woods--470144dc-0fb1-47de-8eed-4b4cc7abfe31 Tue, 07 Jul 2026 23:00:00 GMT Location: Swadlincote | Salary: £46000 - £47000/annum | Type: Permanent | Complaints Manager -46,000 - -47,000 Permanent Hybrid Swadlincote Hamilton Woods Associates are delighted to be partnering with a respected housing organisation to recruit a Complaints Manager on a permanent basis. This is an excellent opportunity for an experienced complaints professional to lead a busy customer resolution service, ensuring complaints are handled efficiently, fairly and in line with regulatory expectations, while driving a culture of continuous improvement. Responsibilities of the Complaints Manager include: Managing the end-to-end complaints process, ensuring customers receive timely and effective resolutions Leading, motivating and developing a dedicated customer resolution team to achieve high performance standards Investigating complex and escalated cases, providing fair, balanced and evidence-based outcomes Monitoring complaint performance, ensuring service standards and response deadlines are consistently achieved Producing reports and analysing complaint trends to identify opportunities for service improvement Working closely with managers across multiple departments to resolve issues and improve customer experience Promoting a positive ap... Permanent