Complaints Manager

Complaints Manager Are you ready to make a meaningful impact on customer experience within a growing and innovative Insurance Group? Our expanding Client has created an exciting new role of Complaints Manager within their Central Assurance Department.Why This Role is for You:Diverse Involvement: Support all Group Companies, managing a variety of cases across multiple operationsIndustry Expertise: Use your background in complaints or customer relations within the Insurance industry to drive this critical business function forwardMake a Difference: Shape and continuously improve customer experiences, with your contributions valued and recognisedFlexible Work Options: Choose between hybrid or office-based working to suit your lifestyleYour Key Responsibilities as Complaints Manager:As Complaints Manager, you''ll take the lead in handling and resolving customer complaints, ensuring the highest standards of professionalism and integrity.Your role will involve:Managing the end-to-end complaints process, ensuring compliance with regulatory standards and company policiesConducting thorough investigations, gathering evidence, and delivering fair, informed resolutionsCollaborating with internal teams to identify and address root causes, driving meaningful improvements in processes and outcomesMonitoring complaint trends, delivering actionable insights, and implementing proactive measures to enhance satisfactionActing as an escalation point for complex or high-priority cases, resolving ..... full job details .....