Complaints Manager

This is a remote working role with the requirement to visit tenants and head office as necessary; you-MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle.-

Role Details-

CKH are really pleased and excited to announce the formulation of a brand-new team to investigate and improve our services when residents tell us they are unhappy.- As we continue to listen and respond to the needs of our residents, we-strive-to resolve problems quickly and fairly, so we are dedicating a team to this important part of our operational service to ensure parity and consistency.-

We are seeking an experienced housing professionals to deliver this service, with the overall purpose of,-

• Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact.-

• Delivering a customer centered approach to the handling of feedback and complaint resolution.-

• Having an individual autonomy and freedom to solve resident problems or concerns.-

• Providing-responsive, supportive and thorough investigations to all feedback and complaints.-

• Ensuring-all investigations are in line with the appropriate policy and procedures that are in place.-

• Developing performance information, insights and understanding into the causes for resident feedback and identifying areas for improvement based on learning.-

Take a look at the full Job Description to see the full profile for this role including our essential and desirable criteria.-

If you think you have what we are looking for and want to be a part of this new team, then apply today.-

You should know that if we find a great candidate before the closing date, we reserve the right to close the campaign so don''t leave it until the last minute to apply!-

DBS Checks will be undertaken for successful applicants.-