https://jobs.co.uk/job/complaints-manager-cross-keys-homes--81e0ad03-3d5b-47eb-a539-1da1ee3ebeb5 RSS feed for Complaints Manager at Cross Keys Homes. en-gb Sat, 23 May 2026 21:02:29 GMT https://jobs.co.uk/job/complaints-manager-cross-keys-homes--81e0ad03-3d5b-47eb-a539-1da1ee3ebeb5 https://jobs.co.uk/job/complaints-manager-cross-keys-homes--81e0ad03-3d5b-47eb-a539-1da1ee3ebeb5 Thu, 21 May 2026 23:00:00 GMT Location: Longthorpe | Salary: £49305 - £51900/annum + car allowance | Type: Permanent | Complaints Manager -49,305 (in probation) rising to -51,900 plus car allowance Remote Full-Time Permanent Full Time - 37 hours Monday to Friday This is a remote working role with the requirement to visit tenants and head office as necessary, therefore you MUST -be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle. Role Details This is an exciting opportunity to join our complaints team.- Complaints Managers are tasked to investigate and improve our services when residents tell us they are unhappy.- As we continue to listen and respond to the needs of our residents, we-strive-to resolve problems quickly and fairly so we have a dedicated-team to this important part of our operational service to ensure parity and consistency. We are seeking an experienced housing professional to join the team to deliver this service, with the overall purpose of, Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact. Delivering a customer centered approach to the handling of feedback and complaint resolution. Having an individual autonomy and ... Permanent