Complaints Manager

Complaints Manager 49,305 (in probation) rising to 51,900 plus car allowance Remote Full-Time Permanent Full Time - 37 hours Monday to Friday This is a remote working role with the requirement to visit tenants and head office as necessary, therefore you MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle. Role Details This is an exciting opportunity to join our complaints team. Complaints Managers are tasked to investigate and improve our services when residents tell us they are unhappy. As we continue to listen and respond to the needs of our residents, we strive to resolve problems quickly and fairly so we have a dedicated team to this important part of our operational service to ensure parity and consistency. We are seeking an experienced housing professional to join the team to deliver this service, with the overall purpose of, Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact. Delivering a customer centered approach to the handling of feedback and complaint resolution. Having an individual autonomy and freedom to solve resident problems or concerns. Providing responsive, supportive and thorough investigations to all feedback and complaints. Ensuring all investigations are in line with the appropriate policy and procedures that are in place. Developing performance information, insights and understanding into the causes for ..... full job details .....