Complaints Management and Quality Coordinator

Due to continued growth and success, our client is currently seeking an experienced Complaints Management and Quality Coordinator to join and strengthen their Technical Department. This is an excellent opportunity to become part of a market-leading supplier, where you''ll play a pivotal role in maintaining product quality, customer satisfaction, and continuous improvement across the business. The successful candidate will act as the primary point of contact for customer complaints, working closely with colleagues, customers, suppliers, and retailers to investigate quality issues, coordinate resolutions, and support the ongoing development of the company''s quality management systems. Key Duties and Responsibilities: Manage the end-to-end customer complaints process, acting as the first point of contact for all product-related concerns. Investigate complaints relating to branded and own-label products, liaising with retailers, consumers, suppliers, and regulatory bodies where required. Coordinate investigations into product quality issues, non-conformances, and quality incident notifications, ensuring timely and accurate resolutions. Identify and escalate significant quality concerns and emerging complaint trends to the Technical Management team. Produce regular reports, including complaint analysis and Key Performance Indicators (KPIs), for both internal stakeholders and external customers. Raise supplier recharge invoices to recover costs incurred as a result of ..... full job details .....