https://jobs.co.uk/job/complaints-lead-park-avenue-recruitment--99d2e845-761c-4ae9-9f31-e109fd40b45b RSS feed for Complaints Lead at Park Avenue Recruitment. en-gb Sat, 01 Aug 2026 00:22:11 GMT https://jobs.co.uk/job/complaints-lead-park-avenue-recruitment--99d2e845-761c-4ae9-9f31-e109fd40b45b https://jobs.co.uk/job/complaints-lead-park-avenue-recruitment--99d2e845-761c-4ae9-9f31-e109fd40b45b Thu, 30 Jul 2026 23:00:00 GMT Location: Surrey | Salary: £350/day | Type: Contract | Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members'' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members'' Enquiries Managing and supporting a team of three Compla... Contract