https://jobs.co.uk/job/complaints-investigator-remote-rg-setsquare--d79918d9-8ab2-4e38-a96e-3fd25357e792 RSS feed for Complaints Investigator (Remote) at RG Setsquare. en-gb Fri, 03 Jul 2026 21:38:55 GMT https://jobs.co.uk/job/complaints-investigator-remote-rg-setsquare--d79918d9-8ab2-4e38-a96e-3fd25357e792 https://jobs.co.uk/job/complaints-investigator-remote-rg-setsquare--d79918d9-8ab2-4e38-a96e-3fd25357e792 Thu, 02 Jul 2026 23:00:00 GMT Location: City of London | Salary: £20.51/hour | Type: Temporary | Are you in search of a temporary yet fulfilling role? Look no further! We''re thrilled to offer an exciting position based in Essex how is looking for remote complaints investigators for the 3 months ongoing, at the rate of -20.51 per hour umbrella Training will be in Ealing for 2 days -Travel will be paid. If you are travelling a significant distance a hotel may be provided Job responsibilities To investigate and resolve complaints raised by residents, ensuring fair and timely resolutions in compliance with the 2024 Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents. Maintaining strong relationships with residents. Key Responsibilities: Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interact... Temporary