https://jobs.co.uk/job/complaints-investigator-reed-specialist-recruitment--e1dcc340-0569-4f7d-9d00-095d13b5f1f3 RSS feed for Complaints Investigator at Reed Specialist Recruitment. en-gb Wed, 10 Jun 2026 14:33:57 GMT https://jobs.co.uk/job/complaints-investigator-reed-specialist-recruitment--e1dcc340-0569-4f7d-9d00-095d13b5f1f3 https://jobs.co.uk/job/complaints-investigator-reed-specialist-recruitment--e1dcc340-0569-4f7d-9d00-095d13b5f1f3 Wed, 13 May 2026 23:00:00 GMT Location: Wembley | Salary: £23.81 - £31.35/hour | Type: Temporary | Complaints Investigator (Housing & Homelessness) * Rate of pay: -23.81 PAYE or -31.35 Umbrella per hour * Job Type: Full-time hours Monday to Friday * Location: Hybrid (3 days per week in office - Monday required) * Contract: Temporary until October 2026 with possible extension We are seeking an experienced Complaints Investigator to support with clearing a backlog of Stage 1 complaints relating to housing needs, homelessness, and temporary accommodation. This is a key role requiring a customer-focused professional with strong investigation skills and experience within a local authority or housing complaints environment. Day-to-day of the role: * Investigate Stage 1 complaints relating to housing needs, homelessness, and temporary accommodation * Work closely with Housing Needs teams to produce clear, well-written, and evidence-based responses * Take ownership of complex cases, ensuring timely and high-quality complaint resolution * Review complaint responses and identify areas for service improvement * Liaise with internal teams and stakeholders to gather information for investigations * Produce detailed reports with findings, recommendations, and corrective... Temporary