https://jobs.co.uk/job/complaints-investigator-reed-specialist-recruitment--43fe0875-eb68-4322-bd83-57a8e3c51ab5 RSS feed for Complaints Investigator at Reed Specialist Recruitment. en-gb Tue, 22 Sep 2026 21:20:55 GMT https://jobs.co.uk/job/complaints-investigator-reed-specialist-recruitment--43fe0875-eb68-4322-bd83-57a8e3c51ab5 https://jobs.co.uk/job/complaints-investigator-reed-specialist-recruitment--43fe0875-eb68-4322-bd83-57a8e3c51ab5 Mon, 21 Sep 2026 23:00:00 GMT Location: Basildon | Salary: £16.23/hour | Type: Temporary | Complaints Investigator Location: Pitsea, Essex (SS13) | Hybrid Working Pay: -16.23 PAYE per hour Contract: Temporary until end of November with possibly extension The Role We are looking for an experienced Complaints Investigator to investigate and resolve resident complaints, ensuring fair, timely outcomes and excellent customer service. Working within a busy complaints team, you will manage a caseload of complaints, liaise with internal departments and contractors, and ensure compliance with the Housing Ombudsman Complaint Handling Code. Day-to-Day Responsibilities Investigate and respond to resident complaints in line with agreed timescales. Gather and analyse information from internal teams and external contractors. Produce clear, accurate complaint responses and resolutions. Maintain detailed records on CRM systems. Ensure compliance with Housing Ombudsman requirements and internal procedures. Identify recurring themes and provide feedback to support service improvements. Deliver a positive customer experience throughout the complaints process. About You Previous experience investigating complaints, ideally within housing, local government, o... Temporary