Complaints Investigator

Job Title: Complaints Investigator
Locations:

• Essex 
• Alternative location: Westminster Bridge Road, London

Job Type: Temporary
Pay Rate: £16.23 per hour
Start Date: 27 April 2026
End Date: 19 June 2026
Working Hours:

• Monday to Friday
• 09:00 - 17:00 (7 hours per day)
• 1-hour unpaid break

About the Role
We are recruiting 5 Complaints Investigators to join a busy team handling and resolving customer complaints. This role requires strong analytical, communication, and problem-solving skills to ensure complaints are investigated thoroughly and resolved fairly.
Initially, you will be office-based. Once confident working independently, hybrid working will be available (2 days in the office, 3 days from home).
 
Key Responsibilities

• Investigate customer complaints in a timely and professional manner
• Gather and analyse information from multiple sources
• Communicate with customers and internal teams to resolve issues
• Produce clear, accurate written responses and reports
• Ensure compliance with organisational policies and procedures
• Maintain detailed and accurate case records

Key Requirements

• Previous experience in complaints handling, investigations, or customer service
• Strong written and verbal communication skills
• Good attention to detail and ability to analyse complex information
• Ability to manage a caseload and meet deadlines
• Competent IT and administrative skills

Additional Information

• Hybrid working available after initial training period
• Multiple vacancies available (5 positions)
• Office presence required initially until fully trained

Why Apply?
This is an excellent opportunity to gain valuable experience in investigations and customer resolution within a structured and supportive environment.

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