Complaints Investigator

BDS are currently looking to recruit a Complaints Officer to work with a well-known housing association based in W6. 3 days from home, 2 days in the office Temp ongoing opportunity 29.45ph umbrella We are looking for two experienced Complaints Investigator who will be responsible for drafting responses to stage 1 and 2 complaints You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation Main duties include but are not limited too; Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Please apply now for immediate consideration ..... full job details .....