https://jobs.co.uk/job/complaints-investigator-and-auditor-mpj-recruitment-ltd--70d7da0c-da14-4da4-a50b-b5ab7006d873 RSS feed for Complaints Investigator and Auditor at MPJ Recruitment Ltd. en-gb Sat, 15 Aug 2026 13:15:49 GMT https://jobs.co.uk/job/complaints-investigator-and-auditor-mpj-recruitment-ltd--70d7da0c-da14-4da4-a50b-b5ab7006d873 https://jobs.co.uk/job/complaints-investigator-and-auditor-mpj-recruitment-ltd--70d7da0c-da14-4da4-a50b-b5ab7006d873 Tue, 11 Aug 2026 11:56:18 GMT Location: Manchester | Salary: 28000.00-28000.00 Annual | Type: Permanent | Complaints Investigator and AuditorManchester City Centre Office Based (Monday-Friday)9:00am - 5:00pm £28,000 per annumPermanent Start Date: SeptemberLooking for a role where you can make a real impact?We''re looking for an experienced Complaints Investigator and Auditor to join our growing Customer Experience team. If you have a background in complaints handling, compliance or auditing within claims, insurance or financial services, this is a fantastic opportunity to join a business that genuinely values quality, customer outcomes and continuous improvement.What you''ll be doing:Investigating and resolving customer complaints fairly and efficiently.Conducting internal audits to ensure compliance with FCA regulations and company standards.Identifying trends, risks and opportunities to improve processes.Producing audit and complaints reports for senior management.Supporting and coaching colleagues to maintain high compliance standards.Helping deliver an exceptional customer experience.What we''re looking for:Experience handling complaints and/or conducting audits within claims management, insurance or financial services.Good understanding of FCA regulations and compliance.Excellent ... Permanent