Complaints Insights Specialist

Complaints Insights Specialist£40,000 - £45,000 + bonusHybrid - Nottingham (3x days per week)This is a strong opportunity to join a customer-focused insight team where your analysis will directly influence business decisions and improve customer outcomes. Sitting at the intersection of data, operations and strategy, the role offers real exposure to senior stakeholders and the chance to shape how customer complaints insight is used across the organisation.The CompanyThey are a large, dataled financial services organisation with a strong emphasis on innovation, customer experience and digital transformation. Data and insight sit at the heart of decision-making, with significant investment in developing people through structured training and clear progression paths. The environment is collaborative, regulated and fast-moving, with a genuine focus on doing the right thing for customers.The RoleAs a Customer Insight Analyst within the Complaints Process and Insight team, you will focus on turning complaints data into meaningful, actionable insight.Analyse complaints data to identify trends, themes and root causes of customer dissatisfactionWork closely with operational teams to respond to customer issues in near real timeUse Excel as the primary tool to deliver clear, robust analysisTranslate complex data into compelling narratives for non-technical stakeholdersSupport the ongoing complaints strategy and continuous process improvementPartner with teams across the business to ..... full job details .....