https://jobs.co.uk/job/complaints-insight-specialist-harnham-data-analytics-recruitment--43c20140-8d30-4496-912a-801515507a5d RSS feed for Complaints Insight Specialist at Harnham - Data & Analytics Recruitment. en-gb Fri, 12 Jun 2026 16:31:38 GMT https://jobs.co.uk/job/complaints-insight-specialist-harnham-data-analytics-recruitment--43c20140-8d30-4496-912a-801515507a5d https://jobs.co.uk/job/complaints-insight-specialist-harnham-data-analytics-recruitment--43c20140-8d30-4496-912a-801515507a5d Fri, 12 Jun 2026 11:52:13 GMT Location: Nottingham | Salary: 40000.00-40000.00 Annual | Type: Permanent | Complaints Insight Specialist Nottingham hybrid working. Competitive salary up to £45,000 plus bonus and benefits.This is an opportunity to join a high-impact insight function where customer complaints are treated as a strategic asset. You will translate complex customer feedback and operational data into meaningful improvements, influencing decision making across a large, regulated organisation.The Company They are a well-established, data-led financial services organisation undergoing continued transformation. Insight and analytics play a central role in shaping customer outcomes and driving operational efficiency. The business has a collaborative culture, with strong investment in people, technology, and continuous improvement. Teams work cross-functionally to deliver measurable change across customer operations and strategy.The RoleLead and deliver complaints insight projects, turning data into actionable recommendations for stakeholdersIdentify emerging customer dissatisfaction trends and support real-time performance improvementsAnalyse complaint drivers using both qualitative and quantitative techniques, including external and regulatory data sourcesProduce clear, compelling... Permanent