Complaints Insight Specialist

Complaints Insight Specialist Nottingham hybrid working. Competitive salary up to £45,000 plus bonus and benefits.This is an opportunity to join a high-impact insight function where customer complaints are treated as a strategic asset. You will translate complex customer feedback and operational data into meaningful improvements, influencing decision making across a large, regulated organisation.The Company They are a well-established, data-led financial services organisation undergoing continued transformation. Insight and analytics play a central role in shaping customer outcomes and driving operational efficiency. The business has a collaborative culture, with strong investment in people, technology, and continuous improvement. Teams work cross-functionally to deliver measurable change across customer operations and strategy.The RoleLead and deliver complaints insight projects, turning data into actionable recommendations for stakeholdersIdentify emerging customer dissatisfaction trends and support real-time performance improvementsAnalyse complaint drivers using both qualitative and quantitative techniques, including external and regulatory data sourcesProduce clear, compelling reports and presentations for a range of internal audiencesSupport the development and optimisation of complaints strategy, including risk and process controlsPartner with operations and wider business teams to drive customer outcome improvements and cost efficienciesCreate data-driven narratives ..... full job details .....