https://jobs.co.uk/job/complaints-handler-search--1267786a-0de5-4f97-bdd1-00e5f9fddaa9 RSS feed for Complaints Handler at Search. en-gb Wed, 10 Jun 2026 19:32:04 GMT https://jobs.co.uk/job/complaints-handler-search--1267786a-0de5-4f97-bdd1-00e5f9fddaa9 https://jobs.co.uk/job/complaints-handler-search--1267786a-0de5-4f97-bdd1-00e5f9fddaa9 Thu, 28 May 2026 23:00:00 GMT Location: Halifax | Salary: Negotiable | Type: Temporary | Complaints Handler Location: Halifax Contract: 6 months About the role Search are looking for a professional and empathetic Complaints Handler to join an organisation in Halifax for a 6 month fixed term contract. This role is responsible for managing customer complaints from start to finish, ensuring fair, timely, and effective resolutions. You will play a key role in improving the customer experience by investigating issues, identifying root causes, and supporting continuous improvement across the business. Key Responsibilities Manage customer complaints from initial contact through to resolution Investigate issues thoroughly and gather information from relevant departments Communicate clearly and professionally with customers at all stages Ensure outcomes are fair, consistent, and in line with company policy Identify root causes and highlight trends or recurring issues Maintain accurate and detailed case records Key Experience & Skills Previous experience in complaints handling or a customer service environment Strong written and verbal communication skills Ability to handle sensitive situations with empathy and professionalism Good organisational... Temporary