Complaints Handler

Complaints Handler Location: Manchester Role Type: Permanent Work Setup: Hybridandnbsp;andnbsp; Who We AreVanguard is one of the world''s leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What You''ll Do: As a Complaint Handler, you''ll ensure fair and professional resolution of client complaints in a regulated financial services setting. You''ll manage the full complaints process, from investigation to final response, while adhering to FCA, DISP, and other regulations.Investigate andamp; Respond: Handle client complaints with empathy and professionalism, conducting thorough investigations and keeping clients updated. Deliver timely Final Response Letters (FRLs) explaining outcomes and actions taken.Compliance: Follow standardised procedures, ensuring adherence to FCA, DISP, and regulatory requirements with accurate record-keeping.Knowledge andamp; Development: Stay informed on financial products, complaint handling regulations, and best practices. Showcase strong communication skills, attention to detail, and sound judgement.What You Bring: Complaint handling experience in regulated financial services.Solid ..... full job details .....