https://jobs.co.uk/job/complaints-handler-remote-cca-recruitment-group--f6ef38ab-ac23-4566-89ee-c83d05fef17d RSS feed for Complaints Handler Remote at CCA Recruitment Group. en-gb Sat, 02 May 2026 08:06:13 GMT https://jobs.co.uk/job/complaints-handler-remote-cca-recruitment-group--f6ef38ab-ac23-4566-89ee-c83d05fef17d https://jobs.co.uk/job/complaints-handler-remote-cca-recruitment-group--f6ef38ab-ac23-4566-89ee-c83d05fef17d Thu, 30 Apr 2026 23:00:00 GMT Location: Birmingham | Salary: £30000/annum | Type: Permanent | Complaints Handler - Remote Banking & Financial Services Salary: From -30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearl... Permanent