Due to an increase in workload volumes, we’re currently looking for proactive and empathetic Complaints Handlers work for one of our long-standing clients, Royal Mail in Plymouth!

About the Role:

As a key member of the Customer Service team, you will be the first point of contact for customers who have concerns or complaints. Your role is to listen, investigate and resolve – all while providing a professional, supporting and fair experience for the customers.

Key Responsibilities:

- Handle customer complaints efficiently via phone, email, and letter
- Investigate issues thoroughly and impartially to reach fair resolutions
- Communicate outcomes clearly and empathetically
- Escalate complex or sensitive issues where necessary
- Maintain accurate and detailed records of all casework
- Identify recurring issues and feedback trends to improve services

Required Skills/Experience:

- Previous experience in a customer service or complaints handling role
- Excellent communication and problem-solving skills
- Calm, confident, and resilient under pressure
- Strong attention to detail and ability to manage sensitive information
- Ability to work independently and within a team
- IT literate – experience with CRM systems is a bonus

Other Information:

- Hours of Work: 37.5 hours per week, between the hours of 8am – 6:30pm Monday – Saturday (Saturday work is essential, you will get a day off in the week)
- Pay Rate: £12.97 per hour
- Start date: 16th June 2025 (there are other intakes, please just ask!)
- Duration of Assignment: Up to 12 weeks, with potential extension
- Location: Plymouth, PL9 7HJ

How to Apply:

If you’re passionate about delivering great customer experiences – even when things go wrong – we’d love to hear from you!

Please apply with your CV today.