Complaints Handler

Complaints Handler Location: Brighton Salary: £26,000-£30,000 DOE Hours: Full-time, 35 hours per week Hunters'' client is a well-established service business based in central Brighton are looking for an experienced Complaints Handler to join their busy team, taking ownership of customer complaints and ensuring every issue is resolved professionally and efficiently. Complaints Handler - The role As a Complaints Handler, you will investigate customer concerns, liaise with internal teams and engineers, and deliver fair, timely resolutions while maintaining a high standard of customer service. Key responsibilities Manage customer complaints via phone, email and written correspondence. Investigate service issues, including repairs, appointments, workmanship and billing queries. Liaise with engineers and internal departments to establish facts and agree resolutions. Maintain accurate complaint records and provide clear written responses to customers. Identify recurring issues and provide feedback to support continuous service improvement. Complaints Handler - About you Previous experience in a complaints handling or customer resolution role. Confident managing challenging conversations with professionalism and empathy. Strong communication, organisation and problem-solving skills. Able to investigate issues thoroughly and make fair, balanced decisions. Comfortable working in a fast-paced customer service environment. Desirable experience Experience within repairs, ..... full job details .....