https://jobs.co.uk/job/complaints-handler-howells-solutions-limited--1d19c496-9222-4c47-bfdb-f0eabfed27a9 RSS feed for Complaints Handler at Howells Solutions Limited. en-gb Tue, 30 Jun 2026 17:26:51 GMT https://jobs.co.uk/job/complaints-handler-howells-solutions-limited--1d19c496-9222-4c47-bfdb-f0eabfed27a9 https://jobs.co.uk/job/complaints-handler-howells-solutions-limited--1d19c496-9222-4c47-bfdb-f0eabfed27a9 Tue, 30 Jun 2026 11:55:54 GMT Location: Kingston Upon Thames | Salary: 32000.00-32000.00 Annual | Type: Contract | Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon ThamesFull time, 6 month fixed term contract 32,000 - 34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service.Duties and ResponsibilitiesRespond to customer care issues and expressions of dissatisfaction.Create action plans to ensure complaints are resolved effectively.Proactively respond to concerns at the earliest stage to prevent escalation where possible.Investigate and register all complaints, reporting in accordance with company and client procedures.Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes.Maintain the company''s complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services.Arrange appointments for any follow-up works required and ensure these are com... Contract