https://jobs.co.uk/job/complaints-handler-fully-remote-cca-recruitment-group--12302088-34e7-40ea-8a03-6a712f90b8a1 RSS feed for Complaints Handler - Fully Remote at CCA Recruitment Group. en-gb Thu, 30 Apr 2026 22:42:22 GMT https://jobs.co.uk/job/complaints-handler-fully-remote-cca-recruitment-group--12302088-34e7-40ea-8a03-6a712f90b8a1 https://jobs.co.uk/job/complaints-handler-fully-remote-cca-recruitment-group--12302088-34e7-40ea-8a03-6a712f90b8a1 Wed, 29 Apr 2026 23:00:00 GMT Location: Manchester | Salary: £30000/annum | Type: Permanent | Complaints Handler - Financial Services (Remote) Salary: From £30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026 Must have minimum 12 months complaints experience in a financial services environment. About the Role We are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development. You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage. Training & Development 2 weeks initial training 2 weeks Grad Bay supported environment Ongoing development through structured training and coaching Key Responsibilities Handle and resolve customer complaints in line with regulatory requirements and internal policies Investigate complex cases, ensuring fair and timely outcomes within SLA deadlines Communicate clearly with custome... Permanent