https://jobs.co.uk/job/complaints-handler-fortus-recruitment-group--0484f91f-b394-4ef0-bdba-42842b01e79f RSS feed for Complaints Handler at Fortus Recruitment Group. en-gb Wed, 29 Apr 2026 03:47:37 GMT https://jobs.co.uk/job/complaints-handler-fortus-recruitment-group--0484f91f-b394-4ef0-bdba-42842b01e79f https://jobs.co.uk/job/complaints-handler-fortus-recruitment-group--0484f91f-b394-4ef0-bdba-42842b01e79f Fri, 17 Apr 2026 11:53:32 GMT Location: Kingston Upon Thames | Salary: 30000.00-30000.00 Annual | Type: Permanent | Complaints HandlerLocation- KingstonSalary Up to £34kWe are looking for a proactive and customer-focused Complaints Handler to support our construction team.Responsibilities Receive, log, and manage customer complaints in a timely mannerResolves stage 1 and stage 2 complaintsProvide clear, professional, and timely responses to customersMonitor complaints through to resolution, ensuring deadlines are metKeep accurate records of all communication and actions takenEnsure all complaints are handled in line with company procedures and industry standardsIdentify recurring issues and escalate where necessaryApply correct SOR codes to works completed and ensure accuracyLiaise with contractors to resolve invoice queries and discrepanciesMonitor and track invoice approvals and payment progressMaintain accurate records on repairs and finance systemsSupport the wider repairs and maintenance team with administrative tasksEnsure compliance with internal procedures and audit requirements About You Strong communication and interpersonal skillsExcellent problem-solving and organisational abilitiesAbility to handle sensitive situations professionallyExperience in a fast-paced, customer-facing rolePr... Permanent