Complaints Handler

As a Complaints Handler in the not-for-profit sector, you will manage customer concerns with professionalism and efficiency. This temporary role in Chester requires a detail-oriented individual with a strong commitment to providing excellent customer service.

Client Details

This organisation operates within the not-for-profit sector and is focused on delivering services that make a positive impact. It is a small-sized company known for its commitment to customer satisfaction and operational excellence.

Description

• Handle incoming complaints from customers with care and professionalism.
• Investigate issues thoroughly to identify solutions and resolve concerns promptly.
• Maintain accurate records of all complaint interactions and resolutions.
• Liaise with internal teams to gather necessary information and provide updates to customers.
• Ensure that all complaints are handled in line with company policies and regulatory standards.
• Provide feedback to management to help improve processes and customer experiences.
• Contribute to a positive and supportive team environment.

Profile

A successful Complaints Handler should have:

• Previous experience in a customer service or complaints-handling role within a regulated environment.
• Strong communication and problem-solving skills.
• Attention to detail and a methodical approach to resolving issues.
• Familiarity with working in the not-for-profit sector is advantageous.
• Ability to work effectively both independently and as part of a team.
• A proactive attitude and commitment to maintaining high standards.

Job Offer

• Competitive hourly rate of approximately -14.40 to -17.60, paid weekly.
• Hybrid working - 3 days at home, 2 days in office after training.
• Opportunity to work in Chester within a meaningful not-for-profit environment.
• Temporary role offering flexibility and the chance to build valuable experience.
• Supportive company culture with a focus on customer satisfaction.

If you are ready to make a difference as a Complaints Handler, we encourage you to apply today!