Complaints Handler

Complaints Handler

• Job Type: Full-time temp till mid-November
• Location: London SE1
• Pay: -17.85 per hour PAYE OR -22.59 Umbrella per hour

We are seeking three experienced Complaints Handlers to join a housing association, ideally with a background in Local Authority and Housing Sector. This role involves managing a backlog of complaints, requiring excellent communication skills and the ability to handle difficult conversations effectively.

Day-to-day of the role:

• Efficiently manage and resolve a backlog of complaints, ensuring timely and effective communication with all stakeholders.
• Engage in difficult conversations with tact and professionalism, maintaining a positive relationship with clients and stakeholders.
• Utilise CRM systems to track and manage complaints, ensuring all data is accurately recorded and up-to-date.
• Collaborate with various teams to gather information and resolve issues promptly.
• Provide regular updates to management on the status of complaints and any ongoing issues.

Required Skills & Qualifications:

• Proven experience as a Complaints Handler, preferably in the Local Authority or Housing Sector.
• Excellent communication skills, capable of dealing with different stakeholders and managing difficult conversations.
• Strong IT and CRM skills, with the ability to adapt to new systems quickly.
• Ability to work effectively in a fast-paced environment.
• A proactive approach to problem-solving and the ability to work independently.

To apply for the Complaints Handler position, please submit your CV detailing your relevant experience.